ICT Engineer – Service Operations

ICT Engineer – Service OperationsClaimed

IntrepidGroup

Description

Applications close 11 March 2019

Intrepid was founded to create a style of travel that could benefit both travellers and the places and people they visit. Almost 30 years later, this is still integral to who we are and what we do. As we’ve grown into the world’s largest adventure travel company, we’ve learned the more we grow, the bigger difference we can make in the world.

The Intrepid Group now comprises of four tour operator brands, more than 20 destination management companies, a not-for-profit foundation and over 1,800 global staff and leaders. In 2018 we became the world’s largest travel B Corp, which means we’re committed to being a business that benefits both people and the planet.

Just like any good journey, ours is still going – with new adventures and new friends along the way. And although we’re a bit larger these days, we’re still run by travellers, for travellers. And we always will be.

For more information, head to https://www.intrepidgroup.travel/

Job summary

As an ICT Engineer, you will be working in a 24×7 support team environment which service organization requirements. As a key member of our team, you will work very closely with Senior ICT Engineers and end-users to deliver the best possible solutions with the latest techniques and tools.

Also this role will require you to contribute to technical design by participating in technical team discussions and responsibilities include trouble-shooting and resolution of level 1 and 2 incidents, information requests and change requests.

What will you be doing?

Take the ownership of 1st level support globally and escalate to the next level support.
Ability to work 24×7 roster base.
Hands on experience in Office 365 administration.
Excellent working knowledge of software deployment, remote desktop and service desk system.
Experience on working in 24×7 operation will be added advantage
Expertise in installing, configuring, and managing multiple LAN/WAN network technologies
Strong customer service orientation
Maintaining software applications, operating systems and regular windows server maintenance tasks
Provide escalation support for end-user trouble calls.
Document and cross-train team members in areas of strong expertise.

JOB DESCRIPTION & ANNUAL ACCOUNTABILITIES

Name: Reporting To: ICT Support Manager
Position Title: ICT Support Engineer Direct Reports:
Department: Technology Services Location: SL – Colombo

POSITION PURPOSE:

As an ICT Support Engineer, you will be working in a support team environment which service organisation requirements, this role will require you to contribute to technical design by participating in technical team discussions and responsibilities include trouble-shooting and resolution of level 1 and 2 incidents, information requests and change requests.

ACADEMIC, PROFESSIONAL QUALIFICATIONS AND EXPERIENCE

• Bachelor’s degree in Computer systems or Networking from a recognized University. • Microsoft certification (MCP/MCSA) • 1-2 Years of experience in supporting role in windows server environment • Hand on experience in o365 administrations • Good working knowledge of a range of technologies including Windows 2008/2012/2016 Server • Experience on working in 24×7 operation will be added advantage • Expertise in installing, configuring, and managing multiple LAN/WAN network technologies • Strong customer service orientation.

DESIRED SKILLS AND ATTRIBUTES

• Take the ownership of 1st level support globally and escalate to the next level support. • Ability to provide IT support remotely to staff in a variety of locations. • Maintaining software applications, operating systems and regular windows server maintenance tasks. • Hands on experience in Remote Desktop tools and good knowledge in Service desk systems. • Understanding of network infrastructure environment (i.e. LAN/WAN) • Excellent written and verbal communications skills • Excellent customer service skills on the phone and in person. • Ability to work under pressure while maintaining accuracy.

Applications close 11 March 2019

APPLY HERE

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